Terms of Service

1. Acceptance of Terms

By accessing or using MyCounter ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

MyCounter is a cloud-based restaurant management platform that provides:

• Point of Sale (POS) system
• Inventory and stock management
• QR menu and online ordering
• Kitchen Display System (KDS)
• HR, attendance, and payroll tools
• Business analytics and reporting

3. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the security of your account credentials.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized use.

4. Subscription and Payments

Some features of MyCounter require a paid subscription. By subscribing, you agree to:

• Pay the applicable fees as displayed at the time of purchase.
• Subscriptions renew automatically unless cancelled before the renewal date.
• Refunds are subject to our refund policy.

5. User Responsibilities

You agree not to:

• Use the Service for any illegal or unauthorized purpose.
• Attempt to interfere with or disrupt the Service.
• Share your account credentials with unauthorized individuals.
• Upload malicious content or attempt to exploit vulnerabilities.

6. Data Ownership

You retain ownership of all data you enter into MyCounter. We do not claim ownership of your business data, including menu items, orders, inventory records, and customer information. You may export your data at any time.

7. Service Availability

We strive to maintain 99.9% uptime. However, we do not guarantee uninterrupted access and may perform scheduled maintenance with advance notice. We are not liable for any loss resulting from service interruptions.

8. Limitation of Liability

To the maximum extent permitted by law, MyCounter shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use the Service.

9. Termination

We may suspend or terminate your account if you violate these Terms. You may cancel your account at any time. Upon termination, your data will be retained for 30 days before permanent deletion, unless you request immediate deletion.

10. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the new terms. We will notify users of material changes via email or in-app notification.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be resolved in the courts of Dubai, UAE.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@mycounter.me

Website: mycounter.me